Markets

• Local Authorities
• Debt Recovery

Local Authorities

Through practical experience of working for over 20 years in partnership with over 75% of the Local Authorities in Scotland and a number in England, DO have gained a practical appreciation at grass roots and strategic levels of the activities, statutory constraints and areas of potential savings and service benefits that DO range of services can offer Local Authorities.

In this conservative and risk averse market sector environment, DO have suggested and implement, through economy of scale and shared experiences, proven service level improvements from Local Authorities to their end customers and measureable improvement in cost reduction and delivery timescales.

Some typical Local Government activities where DO have introduced savings and improvements using our portfolio of services are in the areas of :

• Council Tax - Council Tax bills and reminders
• Housing - Repairs, Rent correspondence
• Human Resources - Payslips and Timesheets
• Finance - Debtor and Creditor correspondence, cheques
• Revenues and Benefits
• Assessors - Valuation Roll

DO policy is to deliver a continual improvement culture to assist customer to exceed their expectations and be certain that measurable 'BEST VALUE' is a key driver in measuring service delivery.

Simply our experience in serving Local Authorities has illustrated DO ability to maximise document impact and initiate recipient response through the use of high impact and high quality bespoke correspondence.

Debt Recovery

As a member of Credit Services Association and actively providing a range of outsourced services to major Debt Management and Recovery across the U.K. DO fully appreciate the business processes and legislative constraints regarding communications integrity, data security and the need for high impact timely and accurate mailings to provoke a response from recipients in the shortest possible timescale.

Consequently DO have developed data handling skills and quality procedures to ensure a full audit trail exists from data arriving at DO to the point of mail despatch.

In addition to outgoing mail DO offer an optional electronic data capture facility for 'Goneaways' where Royal Mail have failed to deliver mail. A daily data file is fed back to customers, thereby avoiding incurring future wasteful expense in sending further letters.

By utilising specialist technology and economies of scale and through practical experience in implementing benefits in the Debt Recovery market DO can quickly identify areas where the DO range of output and input services can offer significant proven service level improvements from Debt Recovery companies to their end customers and measureable improvement in cost reduction and delivery timescales.

Simply our experience in serving Debt Recovery companies has proven the DO ability to maximise document impact and initiate recipient response through the use of high impact and high quality bespoke effective correspondence.

Some areas where we see significant advantages by outsourcing to DO are:

• The ability to increase lettering production and mailing volumes without compromising your service levels
• Apply a long-term postal strategy to ensure all discounts are maximised
• Provide effective business continuity contingency
• Operate 364 days a year on a 24-hour per day basis
• Allow customers to maximise revenue through the use of high impact and high quality documentation
• Ease of change of letter template, design and content
• Soft programmable templates and content means nil bespoke stationery obsolescence
• Provide on-line management and proofing of messages and images giving you total control and speed of letter alterations.
• Design clear documents that maximise customer and increase responses
• DO proactive approach ensures customers are updated improvements borne through latest technology changes
• Simplex, Duplex, Colour personalisation facilities available
• Full audit trail and QA processes to ensure data integrity and security.