Through key services, Document Outsourcing provide the highest quality ‘cradle to grave’ document solutions. Producing over 5 million critical print documents per month. We deliver on time, every time, quality documents that get results.

We universally meet our customer’s expectations, delivering innovative, personalised documents through our services, executed by experienced, motivated staff.

Cost effective solutions to your document and mailing requirements.

Our range of services allow our clients to co-ordinate their communication and mailing requirements and our relationships have been built on excellent service and honest dialogue.

Our streamlined and efficient approach to document management delivers sustainable results time after time.

Document Design

A major factor for any mailing is engaging with your audience. To create positive response requires intelligent & innovative design. Our creative staff have worked on projects that have delivered results, whether its marketing design for direct mail, transpromo materials, publications or critical documents. We work with you to deliver documents and materials that provoke customer response. Through our marketing and graphic skills, we have a streamlined and efficient approach to communications, resulting in your success.

Personalised Mailing

Personalisation of mail is widely regarded as a major factor in delivering Response Driven Results. Our customers demand a service delivering on schedule 100% of the time.

Providing documents with objectives, personalised and printed, packaged and delivered to the correct recipient, at the correct location, whether it’s a council tax bill, payroll or cheque print.

Service level agreement commitments are delivered with a personalised touch, improving your communication with your customers.

address data cleansing options • laser printing options • mail sort processing • mail delivery

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Primepost Postal Services

As a natural progression and to bring added value for our customers, we have developed our expertise to now include our latest service, Primepost, our postage wholesaling model. We inject personally into Royal Mail Infrastructure and deliver discounted postage savings to you.

The Primepost model uniquely delivers and differs from the standard mailing offering fundamentally in providing;

Day Definite delivery • Cost Optimisation • Environmentally Friendly

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Scanning and Archiving

Efficient management of company’s documents is critical for the reputation, health and survival of an organisation. Document Outsourcing has a solution to fit all tracking and retrieval needs. We operate a secure document scanning service as an integrated function to our output services or as a stand alone entity. Following image and data capture your original documents can be returned, physically archived, or destroyed where a secure destruction certificate will be issued. Secure and optimised access to key information, freeing up huge valuable personnel resources and expensive physical space.
Store, track & retrieve, secure critical information.

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Consultancy

From past experience Document Outsourcing fully appreciates the reservations an organisation may have in outsourcing critical business applications, particularly financial transactions, which directly affect cash flow, trading profitability and business results.

Our core business functions are to seemlessly transfer such applications and processes to an outsourcing platform, either from a company in-house situation or another outsourcer and consequently from practical experience we understand the appropriate resources required by both parties to ensure agreed timescales and successful implementation happens and customer expectations are clearly set and met. Our Consultancy Service ensures this.

Depending on the size of the project we will deploy the relevant Consultancy resources, using simple project management disciplines for smaller projects to Prince2 methodology tools for larger projects with milestones mutually agreed and contact points agreed between the customer and document outsourcing.

Consultancy services costs are normally absorbed into the overall project costs but where required these can be supplied on a stand-alone basis.

A typical consultancy approach for a new customer would cover areas such as:

• Cost / Benefit analysis - current system costs compared to an outsourced solution.
• Processes re-engineering - identify efficiency savings and improvements.
• Pre-printed stationery savings - address absolescence and document impact.
• Postal Management - maximise discounts and establish day definite service.
• Data transfer method - security, data integrity, audit trail and controls.
• Reporting requirements - job processes tracking, performance statistics.
• Operational contingency - from both parties prospectives.

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